24″ and 32″ Infinity Game Table
ASSISTANCE OR SERVICE
Before contacting us for assistance or service, please check the “Troubleshooting” section in the User Manual.
For Arcade1Up Infinity Game Table Customer Service visit www.infinitygametable.com/support
WHEN CONTACTING US:
- product name
- item number
- purchase date
- description of the problem being experienced
- your name, address and phone number.
Additionally, if eligible under the warranty and so advised by Customer Service, also include the defective product or product part and the ORIGINAL dated sales receipt evidencing product purchase. Please retain a copy of your receipt.
IMPORTANT NOTICE TO CONSUMER:
Tastemakers LLC warrants to the original retail purchaser that this Arcade1Up Infinity Game Table is free from defect in material and workmanship and agrees to repair or replace, at Tastemaker’s discretion, any defective product subject to:
1) One year from the date of purchase if the product is used for personal, family or household use; subject to service fee schedule tiers
- Tier 1 — 0 – 90 days – Reach out to retailer to return or if purchased direct contact Arcade1Up customer support. If unable to return, please contact Arcade1Up customer support.
- Tier 2 — 91 – 120 days — $149 service fee
- Tier 3 — 121 – 180 days — $169 service fee
- Tier 4 — 181 – 230 days — $269 service fee
- Tier 5 — 231 – 365 days — $369 service fee
2) This warranty extends to the original retail purchaser only and commences on the date of the original retail purchase.
3) This warranty extends to the original purchaser provided the product was purchased from an authorized Tastemakers LLC distributor/dealer/retailer.
Any part of this product found in the reasonable judgment of Tastemakers LLC to be defective in material or workmanship will be repaired or replaced by Tastemakers LLC.
The product, including any defective part, must be returned to Tastemakers LLC within the warranty period. Returns must be sent in the original manufacturer’s packaging. All warranty inquiries must be submitted through the Infinity Game Table customer support portal here www.infinitygametable.com/support. Customers are responsible for paying shipping costs for returns. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. Tastemakers LLC does not guarantee that we will receive your returned item, therefore we will not be held accountable for lost items or damage sustained during shipping.Proof of purchase and proof of defect will be required to substantiate any warranty claim.
This warranty does not cover any product that has been subject to misuse, neglect, negligence, or accident, or that has been operated in any way contrary to the operating instructions as specified in the operator’s manual. This warranty does not apply to the battery or glass surface. This warranty does not apply to any damage to the product that is the result of improper maintenance or to any product that has been altered or modified. The warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the Tastemakers LLC’s product or adversely affect its operation, performance, or durability. This warranty does not cover any act of nature, misuse, power surges, accidental damage, abuse, limitations of technology, cosmetic damage, contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat or food or foreign material, use of parts or supplies not from Arcade1Up Infinity Game Table that cause damage to the Product, damages caused by computer or internet viruses, bugs, worms, Trojan Horses, malfunctions due to peripherals/accessories, or modification of or to any part of the Arcade1Up Infinity Game Table. Tastemakers LLC is not responsible for damage that happen from failure to follow the owner’s manual and safety instructions relating to the product’s use or caused by operating the product outside the permitted or intended uses of this product.
ADDITIONAL LEGAL RIGHTS:
This warranty provides specific legal rights. Tastemakers LLC reserves the right to change this warranty for any reason without notice. You may have other or different rights in your state or country.